Chapter Review
Information systems allow businesses to enhance the execution and whole quality
of their processes. A business process
is appear as a unique way in which organizations coordinate and organize work
activities, information, and knowledge to produce a product or service. They are important because they determine how
well the organization can execute its business and they may also be a
foundation of strategic advantage. Information systems improve business processes by allowing automation on
processes that were once performed manually. This improvement gives businesses
the ability to achieve larger efficiency, innovation, and customer service.
Because of the different interests, specialties, and levels in a business, different types of information systems are needed to support them. One space
where information systems is needed to support is the decision-making or
management group. The system included the transaction processing system, the management
information system, the decision-support system, and systems for business
intelligence.
Enterprise applications are implemented in order to allow all systems to
work together well in a company. They
help businesses to become more flexible and productive by coordinating their
business processes more closely and integrating groups of processes so they
focus on efficient management of resources and customer service. The four major enterprise applications are
enterprise systems, supply chain management systems, customer relationship
management systems, and knowledge management systems.
Businesses are able to pull all of these systems and information together,
work towards common goals, and coordinate plans and actions through
collaboration. It takes place within a
business or between businesses, it can be short or long term, and it can be
one-to-one or many-to-many. In order for
collaboration to be successful one will need a supportive business firm
culture, the right business processes, and a strong investment in collaborative
technologies. Benefits of collaboration
include productivity, quality, innovation, customer service, and financial
performance. The capability to
collaborate along with implementing appropriate technology will enhance the
overall performance of the firm.
The information systems department is responsible for making sure the
hardware, software, and other technologies used by the information systems are
running properly and are up to date.
This departments consists of specialists including programmers, systems
analysts, project leaders, and information systems managers. Once the information systems department makes
sure everything is in proper working condition, end users are the ones who
these applications are made for.
